Visitors information

Last updated 2 December, 2021

We are pleased to advise that effective immediately we will be increasing the number of visitors per patient from one to two visitors per day provided they are fully vaccinated (ie have had two doses of a TGA-approved COVID-19 vaccine).

Visitors must:

  • Show evidence of their vaccination status to staff before entry.
  • Check in at the Nurses Station at the ward they are visiting.
  • Wear a surgical mask upon entry and for the entire time of their visit.
  • Scan and register with the Service NSW QR code on display before entry.

Visitors who have a valid medical exemption or are not fully vaccinated must contact the hospital for approval prior to visiting.

In areas with patients at higher risk or receiving higher levels of care, there may be additional restrictions and precautions:

  • Expectant mothers can have one fully vaccinated support person who has returned a negative COVID-19 test 72 hours before arriving at the hospital.
  • End-of-life visitors will be limited to the extent necessary to minimise risk and are reviewed on a case by case basis by DON or delegate.
  • Patients attending consulting suites and third party providers (i.e. imaging) who have a valid medical exemption or are not fully vaccinated must contact their service providers for approval prior to visiting.
    • Have been to areas with recent local transmission of COVID-19 in NSW and any interstate affected areas in the last 14 days.
    • Have any clinical symptoms of COVID-19.
    • Are a close contact of a person with confirmed COVID-19.
    • Are currently in quarantine or home isolation.
    • Live in a household with a person who is currently in quarantine or isolation.
    • Are waiting for a COVID-19 test result.

We will be refusing entry to any visitors who:

  • Have been to areas with recent local transmission of COVID-19 in NSW and any interstate affected areas in the last 14 days.
  • Have any clinical symptoms of COVID-19.
  • Are a close contact of a person with confirmed COVID-19.
  • Are currently in quarantine or home isolation.
  • Live in a household with a person who is currently in quarantine or isolation.
  • Are waiting for a COVID-19 test result.

We thank you for your cooperation and patience at this time. Please call the hospital ahead of your visit if you have any further questions.

Visiting hours for General Wards will be between 11:30am to 1.30pm and 5.00pm to 7.00pm.

Where patients are at higher risk or are receiving higher levels of care, there may be additional restrictions and precautions:

  • Patients who are seriously ill/end of life may have visitors outside of visiting hours at the discretion of the Nursing Unit Manager.
  • Patients attending consulting suites and third party providers (i.e. imaging) who have a valid medical exemption or are not fully vaccinated must contact their service providers for approval prior to visiting.
  • Expectant mothers can have one fully vaccinated support person who has returned a negative COVID-19 test 72 hours before arriving at the hospital.

After birth, the one nominated support person can visit, and stay overnight. There is no limit to the amount of time that this person stays.

Siblings and grandparents are welcome to visit Maternity between 5.00pm – 7.00pm only. A maximum of two visitors in the patient’s room at a time including the support person. This means that the two visitors can be:

  • One support person & one sibling
  • One support person & one grandparent
  • Two grandparents

No other visitors to Maternity at this time. All visitors over the age 16 years must be fully vaccinated

Parking

Ample parking is available in the car park located on ground level and in the basement of the hospital. For further details please visit the Interpark website.

Get directions to our parking on Google Maps HERE.

Public Transport

The closest bus stop is located at the front entrance of the hospital and is serviced by Routes 664, 715 and 745.

A bus stop on Old Windsor Road services Routes 602X, 607N, 607X, 616X, 663, 664 and 665 is a 10 minute walk from the entrance.

Get directions to our hospital on Google Maps HERE.

For the convenience of patients and visitors, retail services are located on the ground floor of the hospital.

Hudsons Coffee

Hudsons Coffee serves hot and cold beverages, light snacks and meals.

Located on the ground floor of the hospital, near reception

Opening Hours
Monday to Friday - 7.00am - 6.00pm
Saturday & Sunday - 9.00am - 2.00pm

(02) 8824 3058


Nutsn'bolts Nut, Juice & Food Bar

Nutsn'bolts Nut, Juice and Food bar serves a wonderful array of fresh salads, sushi, nuts and fresh sandwiches. Also fresh juice and smoothies are served.

Located in Suite 24, Ground Floor of the hospital

Opening hours
Monday to Friday - 9.00am to 4.00pm


Can I bring food to the person I am visiting?

In general it’s fine to bring food in but please check with the ward first as there are some areas of the hospital where food restrictions may apply.

WiFi is available for visitors. You may connect to our hospital WiFi by selecting our network in your settings.

No password is required.

HPS Pharmacy

Located on the ground floor of the hospital - Suite G23

Opening hours
Monday to Friday : 9.00am - 5:30pm
Saturday: 9.00am - 12.00noon

T: 02 8808 7000
E: customerservice@hps.com.au

Flowers

Although we do not have a florist on premises, flowers may be delivered to reception and they will be sent to the patient.

Please check with the ward before sending flowers as there are some areas of the hospital where restrictions may apply.



Patient Finder is a quick and easy way to find information about a patient during their stay at Norwest Private Hospital. Track a surgery patient’s progress through theatre, recovery, and return to their ward.

The ward, room number, and in some cases phone extension number in their room is displayed.

If a patient changes wards or room numbers during their hospital stay, Patient Finder will display their updated location.

Click HERE to access our patient finder.

Our Assistance

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