Visitors information

As the safety of our patients and staff remains our highest priority, we continue to maintain strict safety protocols on site, including physical distancing, hand hygiene and wearing of masks.

In light of the current COVID outbreak, we are no longer able to permit visitors into our hospital until further notice. Limited exceptions will be granted by the Hospital Executive for compassionate grounds including maternity patients (spouse/partner only), paediatric patients (parent or children’s guardian) or other compassionate grounds, example end of life.

Permitted visitors must not have travelled to a COVID-19 hotspot, been in close contact with a COVID-19 positive person, or be unwell.


If you have visited an exposure venue, please contact the hospital for further advice. If you are experiencing any cold or flu like symptoms, please contact the hospital.

We appreciate your understanding and cooperation during this time


Ample parking is available in the car park located on ground level and in the basement of the hospital. For further details please visit the Interpark website.

Get directions to our parking on Google Maps HERE.

Public Transport

The closest bus stop is located at the front entrance of the hospital and is serviced by Routes 664, 715 and 745.

A bus stop on Old Windsor Road services Routes 602X, 607N, 607X, 616X, 663, 664 and 665 is a 10 minute walk from the entrance.

Get directions to our hospital on Google Maps HERE.

For the convenience of patients and visitors, retail services are located on the ground floor of the hospital.

Hudsons Coffee

Hudsons Coffee serves hot and cold beverages, light snacks and meals.

Located on the ground floor of the hospital, near reception

Opening Hours
Monday to Friday - 7.00am - 5.00pm
Saturday & Sunday - 9.00am - 2.00pm

(02) 8824 3058

Nutsn'bolts Nut, Juice & Food Bar

Nutsn'bolts Nut, Juice and Food bar serves a wonderful array of fresh salads, sushi, nuts and fresh sandwiches. Also fresh juice and smoothies are served.

Located in Suite 24, Ground Floor of the hospital

Opening hours
Monday to Friday - 9.00am to 4.00pm

Can I bring food to the person I am visiting?

In general it’s fine to bring food in but please check with the ward first as there are some areas of the hospital where food restrictions may apply.

WiFi is available for visitors. You may connect to our hospital WiFi by selecting our network in your settings.

No password is required.

HPS Pharmacy

Located on the ground floor of the hospital - Suite G23

Opening hours
Monday to Friday : 9.00am - 5:30pm
Saturday: 9.00am - 12.00noon

T: 02 8808 7000


Although we do not have a florist on premises, flowers may be delivered to reception and they will be sent to the patient.

Please check with the ward before sending flowers as there are some areas of the hospital where restrictions may apply.

Patient Finder is a quick and easy way to find information about a patient during their stay at Norwest Private Hospital. Track a surgery patient’s progress through theatre, recovery, and return to their ward.

The ward, room number, and in some cases phone extension number in their room is displayed.

If a patient changes wards or room numbers during their hospital stay, Patient Finder will display their updated location.

Click HERE to access our patient finder.

Our Assistance

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