Emergency Department

Norwest Private Hospital Emergency Department is open 24 hours a day, seven days a week.

The service is attended by experienced medical and nursing staff specifically trained to deal with a wide range of medical and surgical emergencies.

  • 24 hour access to leading specialists with advanced qualifications in their speciality field
  • Specialist services available, include: cardiac and orthopaedic services encompassing sports injuries
  • 24 hour access to the Cardiac Catheter Laboratory for immediate intervention of heart ailments
  • 24 hour access to 19 operating theatres
  • Coronary Care Unit and Intensive Care Unit
  • Rapid access to onsite Radiology and Pathology diagnostic services
  • 24 hour onsite medical doctors.

We are a member of the ambulance matrix service so you can request that the ambulance attends Norwest Private Hospital.

As a private hospital, there will be some out of pocket expenses when attending our private Emergency Department, including a facility fee.

This fee contributes towards the running of the Emergency Department so we can continue to provide this service for the community.

If other services such as Pathology, Diagnostic Imaging, Pharmacy or referral to a specialist doctor are required during attendance, these services will incur additional fees from the service provider.

Norwest Private Hospital Emergency Department welcomes any enquiries regarding its services, but reminds you that it cannot offer any medical advice over the phone.

If you are experiencing any symptoms such as chest pain, shortness of breath or require urgent medical attention, call an ambulane to take you to hospital for further assessment.

Norwest Private Hospital Emergency Department - 02 8882 8555

Are you experiencing these symptoms?

  • Chest pain
  • Tightness
  • Pressure
  • Squeezing
  • Shortness of breath

If so, call 000 or if appropriate Norwest Private Hospital Emergency on 02 8882 8555.

Norwest Private Hospital is a member of the ambulance Matrix System, so you can request that the ambulance attends Norwest Private Hospital.

Immediate assessment and treatment is available on arrival with access to a 24hr Cardiac Catheter Laboratory.

On arrival to the Emergency Department, you will see a specialist emergency nurse (Triage Nurse). The Triage Nurse will determine the severity of your condition by performing an ititial assessment. In Australia we use the Australasian Triage Scale to determine who medical staff should assess first; this enables life-threatening conditions to be seen as an absolute high priority.

In general, the triage system has 5 levels:

  • Immediate (life threatening)
  • Emergency (could become life threatening)
  • Urgent
  • Semi-urgent
  • Non-urgent (needs treatment when time permits)

Generally, you can expect to have shorter waiting periods than many other emergency departments.

Your waiting time will depend on the number of patients whose condition is more serious than your own and on how busy the service and the rest of the hospital is at the time.

We understand that waiting can be frustrating and will do everything we can to keep your wait to a minimum.

Please let the Triage Nurse know if you feel your condition changes.

If you have time, grab an overnight bag just in case you need to be admitted to hospital. Leave your valuables at home. Sometimes watches and jewellery may need to be removed for xrays etc.

Your specialist will generally recommend admission if required as part of your treatment.

Do I need an appointment to go to the Norwest Emergency Department?

No, an appointment is not necessary, just come straight in - we are here to help you.

Can I eat or drink while I am waiting?

We ask that you do not eat or drink if possible, prior to being seen. You may need tests or procedures that require you not to eat or drink beforehand.

Can my family be with me?

Having family or friends with you can ease the stress, so family and friends are welcome after the initial assessment.

If I am brought to the Emergency Service by ambulance, how do I get home if I am not admitted to hospital?

We can help you make alternative arrangements to get home. There are taxis that regularly service our hospital or we can contact a friend or relative for you.

What happens if I decide to leave the Emergency Department before being treated by a doctor?

You are free to leave at any time.

Should you decide prior to treatment that you are feeling better, please inform the receptionist or triage nurse that you are leaving.

In the best interest of your health and well being, we do not recommend you leave if you are still feeling unwell.

Norwest Private Hospital Emergency Department is situated on the ground floor of the hospital at 11 Norbrik Drive, Bella Vista.

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